Pricing
Analytics & Automation Plans
All 10 analytics metrics + scheduled automated exports + monthly analytics thread allotment. Overages are allowed, exports never blocked. Safety cap at 2× monthly limit.
Overage & safety cap
Overage threads are billed at the tier's per-thread rate as a single line item on your next invoice. A safety cap at 2× your monthly limit auto-pauses exports to prevent runaway charges. You can resume individually at any time. Upgrading to a higher tier reduces the per-thread cost on both included threads and overages.
Analytics Add-on
Add computed per-thread analytics to a single one-off export, on top of export credits. No subscription required.
| Threads | Rate |
|---|---|
| 1 – 1,000 | $0.061 / thread |
| 1,001 – 2,500 | $0.040 / thread |
| 2,501 – 10,000 | $0.019 / thread |
Computed metrics per thread
- Duration
- Resolution Time
- Message Count
- Inbound Messages
- Outbound Messages
- First Response Time
- Avg Response Time
- First Agent Name
- Unique Agent Count
- Bot Handled
Export Credits FAQ
When can I use Export credits?
We are still putting the finishing touches on Export credits and will notify you as soon as it's launched.
Are existing subscriptions going away?
No, existing subscriptions will continue until they are cancelled by the user. Subscription prices will be increasing when pay-as-you-go launches.
How long are Export credits valid?
Up to 1 year after the launch date or purchase date after launch.
Will Export credits auto recharge?
No, that may be available as a manual setting in the future.
How are Export credits charged?
Export credits are only deducted the first time the export is downloaded. Subsequent downloads of the same export are not charged. Adding an export does not deduct Export credits, only accessing the download url or clicking the download button.
How do I know many Export credits I have?
Accessing Conversations Export & Analytics will prominently show your available Export credits at the top of the dashboard.
Can Export credits be refunded?
Export credits are refundable up to 24 hours after purchase.